Problem solving

Recovering from a system crash

If the system software does not seem to respond (for example, the keyboard and mouse have stopped operating, and screens are not updating), you might be able to recover.

Checking Task Manager

Run Task Manager to see if a process is monopolizing the CPU or memory. If you can identify the process, you can stop that process and avoid rebooting. If you cannot tell from the Task Manager which process is causing problems, reboot the workstation.

Restarting

When recovering from a system crash, perform the following steps:

  1. Restart the computer (that is, click Start → Shut Down, click Restart the computer, and then click Yes).
    Important

    When restarting, do not cycle power. This can affect the entire system and potentially cause more extensive damage.

  2. Restart the DeltaV software.
  3. Wait until all services have started (the disk stops) before you log on.