Technical support

Before you contact Technical Support, be prepared to answer the following questions to help us provide you with the best solution:

What is the issue or inquiry?
When does the issue happen?
What hardware or software is affected?
What activities were you performing prior to the issue?
What, if any, is the effect on the process?
Did you perform any troubleshooting steps?
Is a remote connection to your system (Webex) possible?

In addition, please have the following information available:

System ID
Software Version Number

You can access the System ID and software version through the Help About command in these applications: DeltaV Explorer, DeltaV Diagnostics, and DeltaV Database Administration.

Contacting DeltaV Technical Support

Contact DeltaV Technical Support using the information at:

http://www.emerson.com/en-us/catalog/lifecycle-gsc

When you call, be at your computer if possible. This enables the Technical Support Representative to step you through the proper problem-solving procedures.

Alternatively, you can visit the Guardian portal to log a call with Technical Support.

http://www.emerson.com/guardiansupport