Tips for sending the SysRegData.epm file using the internet

Important

The DeltaV system must be isolated from outside networks including the PlantLAN and the Internet. Connections to outside networks must be made through a DeltaV workstation such as the ProfessionalPLUS server. Routers/firewalls must be used to isolate this connection from outside networks. Consult the DeltaV Security Manual whitepaper for more details on securing your network.

There are several ways of obtaining connection to the Internet. The computer can be connected to the internet using a modem, which communicates to an Internet Service Provider (analog, ISDN, broadband cable, DSL, and others) or it can be part of a Local Area Network (LAN) that has internet connection. Either way, a proxy server can also be set up if available.

Check if the following URL can be resolved - https://guardian.emersonprocess.com/EmrSystemRegSys/Emerson.SystemRegistration.Service.Service.svc

If the URL is resolved successfully, the web page will display a generic Windows Communication Foundation service page. Close the web browser. Return to the DeltaV System Registration utility dialog, and then click Send Data. This will send the EPM file to Emerson using the Internet.

If instead the webpage reports that it cannot display the URL, then there might be issues with Domain Naming Service (DNS). The IP address of the Emerson SureService® web server is 10.16.16.238. Verify the access by pinging both the DNS name, guardian.emersonprocess.com, and the IP address 10.16.16.238. However, first ensure that there is an available DNS server that can resolve the DNS name to the correct IP address. Otherwise, manually add the DNS name and the IP address in the machine host file.
If the URL can be resolved but the DeltaV System Registration utility still cannot connect to the Emerson web server, contact the Internet Service Provider or the LAN administrator. It is likely that the connection to the Internet is behind a firewall. If so, then the firewall should be configured to allow communication to and from the PlantLAN IP address of the ProfessionalPLUS server, especially on the following ports: 80, 8080, and 443. One example of a firewall is the Microsoft Internet Security and Acceleration (ISA) Server. The PlantLAN IP address of the ProfessionalPLUS server should be allowed by ISA to communicate to the Emerson web service.